Growth Feedback Framework
I recently published a post on Medium about feedback culture. Specifically, I applied the Growth Mindset to feedback to help organizations address feedback problems. Here’s a preview:
Let’s face it, it’s hard to give feedback that matters. Feedback that matters should help the receiver improve, but that kind of feedback is rare in many workplaces because it isn’t given for fear of offending someone or feedback tends to only point out errors without offering pointers for improvement. This lack of honest feedback in turn leads to tension and lingering problems, a dysfunctional organization.
This is a phenomenon I noticed at FiscalNote back in Fall 2015 and one that resonated with others on the Product team. Early that year, we had launched a new product only to find it harder to sell than expected. Some people including myself had the feeling we had completely missed the mark only to find ourselves making incremental improvements with the hope that the next update would get us that product-market fit. We found ourselves skirting around the giant elephant in the room — the fact that we decided to build what was easy and not what solved new pain points for our customers — and lacked brutal honesty with each other. In these sorts of environments, it feels hard to hold each other accountable without hurting feelings and as a result, a lot of time gets wasted mulling over issues instead of taking action.
Read the full article here!